Shipping & Delivery Policy

At Jet Must, we are committed to delivering your orders swiftly and securely. Below is an overview of our shipping services, processing times, and important information regarding special products.

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Order Processing Time

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• Processing Time: Orders are typically processed within 24 hours of confirmation.

• Business Days: Orders are processed Monday through Friday, excluding public holidays.

• Cut-off Time: Orders placed after 2 PM CET will be processed the next business day.

 

 

Shipping Costs

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• Calculation: Shipping fees are calculated based on the destination, selected delivery method, and order weight.

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Tracking Your Order

 

• Once your order is dispatched, you will receive a tracking number via email, allowing you to monitor your shipment’s progress in real-time.

 

 

International Shipping & Customs

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• Customs Duties and Taxes: For international deliveries, customs duties and taxes may apply, depending on your country’s regulations. These charges are the responsibility of the recipient.

• Customs Clearance: We recommend checking with your local customs office for more information on potential charges.

 

 

Returns & Exchanges

 

• We strive for your complete satisfaction. If you’re not entirely happy with your purchase, you can return or exchange items within 14 days of receipt. For more details, please visit our General conditions of sale page.

 

⚠️ Important Notice on Aerosol and Insecticide Products

 

In alignment with international regulations and hygiene standards, aerosol products (e.g., MS260) and insecticides are classified as hazardous materials and require special handling during shipping. Consequently, these items will be shipped separately from other products in your order and can only be transported via road standard shipping.

 

Road shipping for these items is available exclusively to the following countries:

France, Germany, Belgium, Netherlands, Luxembourg, Spain, Italy , Austria, Poland, Portugal, Switzerland, Liechtenstein, Croatia, Denmark, Estonia, Hungary, Ireland, Lithuania, Slovakia, Slovenia, Sweden, Bulgaria, Finland, Greece, Romania, and the United Kingdom.

 

Detailed shipping information for these products will be provided at checkout.

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Need Assistance?

 

If you have any questions or need further assistance regarding our shipping policy, please contact our customer service team at contact@jetmust.com 

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